{"id":702,"date":"2024-10-09T15:28:57","date_gmt":"2024-10-09T15:28:57","guid":{"rendered":"https:\/\/vip.sportsengine.com\/soccer-shots\/?page_id=702"},"modified":"2025-03-27T19:00:40","modified_gmt":"2025-03-27T19:00:40","slug":"get-help","status":"publish","type":"page","link":"https:\/\/vip.sportsengine.com\/soccer-shots\/get-help\/","title":{"rendered":"Get Help"},"content":{"rendered":"\n<div style=\"height:51px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"what-do-you-need-help-with\">What do you need help with?<\/h2>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"frequently-asked-questions\">Popular Help Articles<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Member Management<\/strong><br><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538278-how-to-search-for-accounts-members\">How to Search for Accounts\/Members<\/a><br><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538290-how-to-edit-accounts-members\">How to Edit Accounts\/Members<\/a><br><br><strong>Class Building<\/strong><br><a href=\"https:\/\/motion-help.sportsengine.com\/en\/collections\/6465737-class-setup\">Class Setup Resources<\/a><br><a href=\"https:\/\/motion-help.sportsengine.com\/en\/collections\/6465699-for-class-admins\">For Class Admins<\/a><br><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Financials<\/strong><br><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538179-how-to-set-up-billing-preferences\">How to Set Up Billing Preferences<\/a><br><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538418-payment-plans-faq\">Payment Plans FAQ<\/a><br><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538127-how-to-create-a-multi-athlete-discount\">How to Create a Multi-Athlete Discount<\/a><br><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538198-how-to-add-credits\">How to Add Credits<\/a><br><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8537819-se-payments-payout-schedule\">SE Payments Payout Schedule<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p><strong>Admin Resources<\/strong><br><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8537664-how-to-create-a-registration\">How to Create a Registration<\/a><br><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/9005553-how-to-add-a-role\">How to Add a Role<\/a><br><br><strong>Miscellaneous<\/strong><br><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538005-how-to-create-agreements\">How to Create Agreements <\/a><br><\/p>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:51px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"frequently-asked-questions\">Operational Workflows &amp; Soccer Shots Best Practices<\/h3>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-7\">\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-d-none ghostkit-effects-reveal\" data-accordion=\"accordion-all-plays-and-external-parks-andamp-rec-registrationsrosters\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-all-plays-and-external-parks-andamp-rec-registrationsrosters-button\" aria-expanded=\"false\" aria-controls=\"accordion-all-plays-and-external-parks-andamp-rec-registrationsrosters-content\"><span class=\"ghostkit-accordion-item-label\"><strong>All Plays and External Parks &amp; Rec Registrations\/Rosters <\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-all-plays-and-external-parks-andamp-rec-registrationsrosters-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-all-plays-and-external-parks-andamp-rec-registrationsrosters-button\">\n<p><\/p>\n<\/div><\/div>\n\n\n\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-d-none ghostkit-effects-reveal\" data-accordion=\"accordion-applying-credits-andamp-selecting-charge-categories\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-applying-credits-andamp-selecting-charge-categories-button\" aria-expanded=\"false\" aria-controls=\"accordion-applying-credits-andamp-selecting-charge-categories-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Applying Credits &amp; Selecting Charge Categories <\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-applying-credits-andamp-selecting-charge-categories-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-applying-credits-andamp-selecting-charge-categories-button\">\n<p><\/p>\n<\/div><\/div>\n\n\n\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-d-none ghostkit-effects-reveal\" data-accordion=\"accordion-discounts-for-teachers\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-discounts-for-teachers-button\" aria-expanded=\"false\" aria-controls=\"accordion-discounts-for-teachers-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Discounts for Teachers <\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-discounts-for-teachers-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-discounts-for-teachers-button\">\n<p><\/p>\n<\/div><\/div>\n\n\n\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-d-none ghostkit-effects-reveal\" data-accordion=\"accordion-birthday-parties\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-birthday-parties-button\" aria-expanded=\"false\" aria-controls=\"accordion-birthday-parties-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Birthday Parties<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-birthday-parties-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-birthday-parties-button\">\n<p><\/p>\n<\/div><\/div>\n\n\n\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-d-none ghostkit-effects-reveal\" data-accordion=\"accordion-make-up-classes\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-make-up-classes-button\" aria-expanded=\"false\" aria-controls=\"accordion-make-up-classes-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Make-up Classes<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-make-up-classes-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-make-up-classes-button\">\n<p><\/p>\n<\/div><\/div>\n\n\n\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-effects-reveal\" data-accordion=\"accordion-processing-fees\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-processing-fees-button\" aria-expanded=\"false\" aria-controls=\"accordion-processing-fees-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Processing Fees<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-processing-fees-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-processing-fees-button\">\n<p>For US franchises, please see the below visual that shows Soccer Shots specific rates:<br><br><br><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"402\" src=\"https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2025\/03\/screenshot_2025-03-25_at_8.32.11___am_720.png\" alt=\"\" class=\"wp-image-1334\" srcset=\"https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2025\/03\/screenshot_2025-03-25_at_8.32.11___am_720.png 720w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2025\/03\/screenshot_2025-03-25_at_8.32.11___am_720.png?resize=300,168 300w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2025\/03\/screenshot_2025-03-25_at_8.32.11___am_720.png?resize=161,90 161w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure><\/div><\/div><\/div>\n\n\n\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-effects-reveal\" data-accordion=\"accordion-proration\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-proration-button\" aria-expanded=\"false\" aria-controls=\"accordion-proration-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Proration <\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-proration-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-proration-button\">\n<p>Proration&nbsp;provides customers with a discounted price if they enroll late, this is an optional feature. We have multiple help articles on this subject. <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538417-payment-plans-monthly-charge-cycle-proration-methods\">Payment Plans Monthly Charge Cycle Proration Methods<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538418-payment-plans-faq#h_9aaf356f14\">Proration of Recurring Fees<\/a><\/li>\n<\/ul>\n\n\n\n<p>We also have a section specifically about <a href=\"#proration\">Proration<\/a> under &#8216;<a href=\"#Class-Building\">Class Building<\/a>&#8216; below. <\/p>\n\n\n\n<p>To see Soccer Shots&#8217;s recommendation on how to set up prorations, see the <a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/proration-9654\">ERP Operations Manual<\/a>.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\" id=\"frequently-asked-questions\">Frequently Asked Questions<\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><\/div>\n<\/div>\n\n\n\n<div class=\"ghostkit-divider ghostkit-divider-type-solid ghostkit-custom-Z1uTGx5\"><\/div>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading alignwide has-text-align-left has-lt-gray-background-color has-background\" id=\"SE-Motion-Basics\">SE Motion Basics<\/h4>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-3\">\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-effects-reveal\" data-accordion=\"accordion-how-do-the-configio-terms-we-are-familiar-with-translate-to-se-motion-terminology\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-how-do-the-configio-terms-we-are-familiar-with-translate-to-se-motion-terminology-button\" aria-expanded=\"false\" aria-controls=\"accordion-how-do-the-configio-terms-we-are-familiar-with-translate-to-se-motion-terminology-content\"><span class=\"ghostkit-accordion-item-label\"><strong>How do the Configio terms we are familiar with translate to SE Motion terminology? <\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-how-do-the-configio-terms-we-are-familiar-with-translate-to-se-motion-terminology-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-how-do-the-configio-terms-we-are-familiar-with-translate-to-se-motion-terminology-button\">\n<p><strong>A:<\/strong> The Soccer Shots Front Office has worked hard to translate terms for you to help your onboarding experience as you familiarize yourself with a new system. Check out the <a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/configio-terms-to-nbc-terms-and-glossery\">Soccer Shots Ops Manual<\/a> with a glossary of SE Motion and Confgio terms. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-which-credit-cards-are-are-not-accepted\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-which-credit-cards-are-are-not-accepted-button\" aria-expanded=\"false\" aria-controls=\"accordion-which-credit-cards-are-are-not-accepted-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Which credit cards are \/ are not accepted?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-which-credit-cards-are-are-not-accepted-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-which-credit-cards-are-are-not-accepted-button\">\n<p><strong>A:<\/strong> Credit cards accepted are Visa, MasterCard, and Discover. The only credit card that is not accepted is AMEX.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-in-general-settings-if-we-have-a-team-email-we-would-rather-use-to-receive-receiptsconfirmations-should-can-we-update-the-email-address\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-in-general-settings-if-we-have-a-team-email-we-would-rather-use-to-receive-receiptsconfirmations-should-can-we-update-the-email-address-button\" aria-expanded=\"false\" aria-controls=\"accordion-in-general-settings-if-we-have-a-team-email-we-would-rather-use-to-receive-receiptsconfirmations-should-can-we-update-the-email-address-content\"><span class=\"ghostkit-accordion-item-label\"><strong>In &#8216;General Settings&#8217; &#8212; If we have a team email we would rather use to receive receipts\/confirmations should, can we update the email address?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-in-general-settings-if-we-have-a-team-email-we-would-rather-use-to-receive-receiptsconfirmations-should-can-we-update-the-email-address-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-in-general-settings-if-we-have-a-team-email-we-would-rather-use-to-receive-receiptsconfirmations-should-can-we-update-the-email-address-button\">\n<p><strong>A:<\/strong> Yes please add that to the general settings! You can access this by navigating Classes &gt; Class Admin &gt; Settings &gt; General Settings<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"se-payments\">SE Payments<\/h4>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-1\">\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-effects-reveal\" data-accordion=\"accordion-does-each-personadministrator-need-to-set-up-se-payments-or-is-it-to-be-set-up-once-per-franchise\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-does-each-personadministrator-need-to-set-up-se-payments-or-is-it-to-be-set-up-once-per-franchise-button\" aria-expanded=\"false\" aria-controls=\"accordion-does-each-personadministrator-need-to-set-up-se-payments-or-is-it-to-be-set-up-once-per-franchise-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Does each person\/administrator need to set up SE Payments or is it to be set up once per franchise?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-does-each-personadministrator-need-to-set-up-se-payments-or-is-it-to-be-set-up-once-per-franchise-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-does-each-personadministrator-need-to-set-up-se-payments-or-is-it-to-be-set-up-once-per-franchise-button\">\n<p><strong>A:<\/strong> This only needs to be set up one time per franchise\/Motion instance<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"agreements\">Agreements<\/h4>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-4\">\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-effects-reveal\" data-accordion=\"accordion-can-we-update-the-agreements-on-our-end\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-can-we-update-the-agreements-on-our-end-button\" aria-expanded=\"false\" aria-controls=\"accordion-can-we-update-the-agreements-on-our-end-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Can we update the agreements on our end?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-can-we-update-the-agreements-on-our-end-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-can-we-update-the-agreements-on-our-end-button\">\n<p><strong>A:<\/strong> There are agreements required by Soccer Shots per your franchise agreement. These agreements are required and cannot be edited. However, franchises can add additional agreements if they need to depending on their business needs. Read more on this in the <a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/agreements-waivers\">Soccer Shots Ops Manual<\/a>. <br><\/p>\n<\/div><\/div>\n\n\n\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-effects-reveal\" data-accordion=\"accordion-why-are-multiple-agreements-now-required-when-only-one-agreement-was-needed-before\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-why-are-multiple-agreements-now-required-when-only-one-agreement-was-needed-before-button\" aria-expanded=\"false\" aria-controls=\"accordion-why-are-multiple-agreements-now-required-when-only-one-agreement-was-needed-before-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Why are multiple agreements now required when only one agreement was needed before?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-why-are-multiple-agreements-now-required-when-only-one-agreement-was-needed-before-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-why-are-multiple-agreements-now-required-when-only-one-agreement-was-needed-before-button\">\n<p><strong>A:<\/strong> Soccer Shots took this transition as an opportunity to have our attorney and insurance vendor look over our current waiver.  It is the same content that used to be in the singular agreement just now across multiple agreements.<br><\/p>\n<\/div><\/div>\n\n\n\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-effects-reveal\" data-accordion=\"accordion-if-an-administrator-manually-registers-a-child-to-a-class-in-the-back-office-what-is-the-process-for-agreements-and-for-payments\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-if-an-administrator-manually-registers-a-child-to-a-class-in-the-back-office-what-is-the-process-for-agreements-and-for-payments-button\" aria-expanded=\"false\" aria-controls=\"accordion-if-an-administrator-manually-registers-a-child-to-a-class-in-the-back-office-what-is-the-process-for-agreements-and-for-payments-content\"><span class=\"ghostkit-accordion-item-label\"><strong>If an administrator manually registers a child to a class in the back office, what is the process for agreements and for payments?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-if-an-administrator-manually-registers-a-child-to-a-class-in-the-back-office-what-is-the-process-for-agreements-and-for-payments-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-if-an-administrator-manually-registers-a-child-to-a-class-in-the-back-office-what-is-the-process-for-agreements-and-for-payments-button\">\n<p><strong>A:<\/strong> They will have to login to sign agreements, they will also have to login to add their payment method on file, you can send any notifications you would like- you can send them a link to sign agreements, a link to add their payment method on file and depending what you have your notification settings listed as you can notify them of outstanding charges (if there are any).<\/p>\n<\/div><\/div>\n\n\n\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-effects-reveal\" data-accordion=\"accordion-how-often-does-a-parent-have-to-review-and-agree-with-an-agreement-once-in-their-lifetime-provided-it-didnt-change-every-season-every-calendar-year-1\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-how-often-does-a-parent-have-to-review-and-agree-with-an-agreement-once-in-their-lifetime-provided-it-didnt-change-every-season-every-calendar-year-1-button\" aria-expanded=\"false\" aria-controls=\"accordion-how-often-does-a-parent-have-to-review-and-agree-with-an-agreement-once-in-their-lifetime-provided-it-didnt-change-every-season-every-calendar-year-1-content\"><span class=\"ghostkit-accordion-item-label\"><strong>How often does a parent have to review and agree with an Agreement? Once in their lifetime provided it didn\u2019t change? Every season? Every calendar year?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-how-often-does-a-parent-have-to-review-and-agree-with-an-agreement-once-in-their-lifetime-provided-it-didnt-change-every-season-every-calendar-year-1-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-how-often-does-a-parent-have-to-review-and-agree-with-an-agreement-once-in-their-lifetime-provided-it-didnt-change-every-season-every-calendar-year-1-button\">\n<p><strong>A:<\/strong> They have to sign the agreements once- if they are updated, it will prompt them to resign when they login or if they sign up for a class it will require them.<br><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538005-how-to-create-agreements\">How to create agreements <i class=\"fas fa-up-right-from-square\"><\/i><\/a><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"permissions\">Permissions<\/h4>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-2\">\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-effects-reveal\" data-accordion=\"accordion-which-profile-is-allowed-to-view-edit-create-roles-which-profile-is-permitted-to-assign-those-roles-to-users\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-which-profile-is-allowed-to-view-edit-create-roles-which-profile-is-permitted-to-assign-those-roles-to-users-button\" aria-expanded=\"false\" aria-controls=\"accordion-which-profile-is-allowed-to-view-edit-create-roles-which-profile-is-permitted-to-assign-those-roles-to-users-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Which profile is allowed to view, edit, create roles? Which profile is permitted to assign those roles to users?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-which-profile-is-allowed-to-view-edit-create-roles-which-profile-is-permitted-to-assign-those-roles-to-users-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-which-profile-is-allowed-to-view-edit-create-roles-which-profile-is-permitted-to-assign-those-roles-to-users-button\">\n<p><strong>A:<\/strong> A member needs to be &#8216;Superuser&#8217; to add\/remove roles from another member<\/p>\n<\/div><\/div>\n\n\n\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-effects-reveal\" data-accordion=\"accordion-does-the-superuser-role-include-all-permissions\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-does-the-superuser-role-include-all-permissions-button\" aria-expanded=\"false\" aria-controls=\"accordion-does-the-superuser-role-include-all-permissions-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Does the &#8216;superuser&#8217; role include all permissions?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-does-the-superuser-role-include-all-permissions-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-does-the-superuser-role-include-all-permissions-button\">\n<p><strong>A:<\/strong> The superuser role inherently provides access to many areas of the platform. One permissions area not included with being a super user is financial permissions (i.e. access to Billing Manager or SE Payments). To access those areas, you will need financial admin full access or limited access in addition to superuser. <br><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"additional-member-management-resources\">Additional Permissions Resources:<\/h6>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"577\" width=\"1024\" src=\"https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2025\/02\/image-17.png?w=1024\" alt=\"\" class=\"wp-image-1211\" srcset=\"https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2025\/02\/image-17.png 1868w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2025\/02\/image-17.png?resize=300,169 300w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2025\/02\/image-17.png?resize=768,433 768w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2025\/02\/image-17.png?resize=1024,577 1024w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2025\/02\/image-17.png?resize=1536,865 1536w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2025\/02\/image-17.png?resize=160,90 160w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2025\/02\/image-17.png?resize=1440,811 1440w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2025\/02\/image-17.png?resize=720,405 720w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n\n\n\n<h6 class=\"wp-block-heading has-text-align-center\" id=\"for-a-deeper-understanding-of-the-roles-and-permissions-process-please-watch-the-video-tutorial-here\">For a deeper understanding of the Roles and Permissions process, please watch the video tutorial <a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/9940225-roles-and-permissions-video-tutorial\"><strong>here<\/strong><\/a>.<\/h6>\n\n\n\n<p>From your ERP Operators Manual &#8211; SSF has provided further guidance <strong><a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/permissions\">here<\/a><\/strong>. <\/p>\n\n\n\n<p>From your Motion instance, click the blue <strong><span style=\"background: #4282bd;\" class=\"ghostkit-badge\">Need Help?<\/span><\/strong> and search for these walkthroughs: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/9005553-how-to-add-a-role\" target=\"_blank\" rel=\"noreferrer noopener\">How to Add a Role<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/9006749-how-to-manage-roles\" target=\"_blank\" rel=\"noreferrer noopener\">How to Manage Roles<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/9006766-how-to-assign-a-role\" target=\"_blank\" rel=\"noreferrer noopener\">How to Assign a Role<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/9006788-how-to-view-the-permission-management-audit-log\" target=\"_blank\" rel=\"noreferrer noopener\">How to View the Permission Management Audit Log<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/9006777-how-to-view-your-role-permissions\" target=\"_blank\" rel=\"noreferrer noopener\">How to View Your Role Permissions<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading alignwide has-text-align-left has-lt-gray-background-color has-background\" id=\"Class-Building\">Class Building<\/h4>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-7\">\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-are-the-different-class-set-up-types-we-should-follow\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-are-the-different-class-set-up-types-we-should-follow-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-are-the-different-class-set-up-types-we-should-follow-content\"><span class=\"ghostkit-accordion-item-label\"><strong>What are the different class set up types we should follow? <\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-are-the-different-class-set-up-types-we-should-follow-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-are-the-different-class-set-up-types-we-should-follow-button\">\n<p><strong>A:<\/strong> You can learn more about these in the <a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/class-types\">Soccer Shots Ops Manual<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-are-there-standard-class-recommendations-we-should-be-following\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-are-there-standard-class-recommendations-we-should-be-following-button\" aria-expanded=\"false\" aria-controls=\"accordion-are-there-standard-class-recommendations-we-should-be-following-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Are there standard class recommendations we should be following?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-are-there-standard-class-recommendations-we-should-be-following-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-are-there-standard-class-recommendations-we-should-be-following-button\">\n<p><strong>A:<\/strong> Yes! Those can be seen in the <a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/standard-class-setup\">Soccer Shots Ops Manual<\/a>.  <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-can-we-do-percentage-based-discounts-or-dollar-amount-discounts\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-can-we-do-percentage-based-discounts-or-dollar-amount-discounts-button\" aria-expanded=\"false\" aria-controls=\"accordion-can-we-do-percentage-based-discounts-or-dollar-amount-discounts-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Can we do percentage based discounts or dollar amount discounts?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-can-we-do-percentage-based-discounts-or-dollar-amount-discounts-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-can-we-do-percentage-based-discounts-or-dollar-amount-discounts-button\">\n<p><strong>A:<\/strong> You can do either &#8211; you can have a percentage discount or a dollar amount discount.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item ghostkit-d-none\" data-accordion=\"accordion-does-the-annual-registration-fee-work-similarly-to-the-ways-we-have-set-up-currently-of-days-aligned-to-the-start-date-of-a-season-etc\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-does-the-annual-registration-fee-work-similarly-to-the-ways-we-have-set-up-currently-of-days-aligned-to-the-start-date-of-a-season-etc-button\" aria-expanded=\"false\" aria-controls=\"accordion-does-the-annual-registration-fee-work-similarly-to-the-ways-we-have-set-up-currently-of-days-aligned-to-the-start-date-of-a-season-etc-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Does the Annual Registration Fee work similarly to the ways we have set up currently (# of days, aligned to the start date of a season, &#8230; etc)<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-does-the-annual-registration-fee-work-similarly-to-the-ways-we-have-set-up-currently-of-days-aligned-to-the-start-date-of-a-season-etc-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-does-the-annual-registration-fee-work-similarly-to-the-ways-we-have-set-up-currently-of-days-aligned-to-the-start-date-of-a-season-etc-button\">\n<p><strong>A:<\/strong> The annual registration fee works on the 365 logic.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item ghostkit-d-none\" data-accordion=\"accordion-multi-class-discount-does-it-discern-that-it-is-in-the-same-season-vs-they-registered-for-summer-and-also-fall\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-multi-class-discount-does-it-discern-that-it-is-in-the-same-season-vs-they-registered-for-summer-and-also-fall-button\" aria-expanded=\"false\" aria-controls=\"accordion-multi-class-discount-does-it-discern-that-it-is-in-the-same-season-vs-they-registered-for-summer-and-also-fall-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Multi Class Discount &#8211; does it discern that it is in the same season vs they registered for summer and also fall<\/strong>?<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-multi-class-discount-does-it-discern-that-it-is-in-the-same-season-vs-they-registered-for-summer-and-also-fall-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-multi-class-discount-does-it-discern-that-it-is-in-the-same-season-vs-they-registered-for-summer-and-also-fall-button\">\n<p>A multi-class discount is applicable for classes that are occurring at the same time. So if the athlete is participating in programming that is overlapping\/taking more than one class at one time, they will receive the multi-class discount. If the SS family registers for one class in the Summer Session and one class in Fall 2.0, and those sessions do not overlap with classes happening at the same time\/on the same days, they will not receive the multi-class discount.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Help Article here: <a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8537949-how-to-create-a-multi-class-discount\">https:\/\/motion-help.sportsengine.com\/en\/articles\/8537949-how-to-create-a-multi-class-discount<\/a><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-how-do-we-add-a-no-class-date-for-a-specific-class-that-only-applies-to-that-class\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-how-do-we-add-a-no-class-date-for-a-specific-class-that-only-applies-to-that-class-button\" aria-expanded=\"false\" aria-controls=\"accordion-how-do-we-add-a-no-class-date-for-a-specific-class-that-only-applies-to-that-class-content\"><span class=\"ghostkit-accordion-item-label\"><strong>How do we add a no class date for a specific class that only applies to that class?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-how-do-we-add-a-no-class-date-for-a-specific-class-that-only-applies-to-that-class-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-how-do-we-add-a-no-class-date-for-a-specific-class-that-only-applies-to-that-class-button\">\n<p><strong>A:<\/strong> To Add a No Class Date for a specific class, even if its just one class day in the session or year, you would want to add a No Class Schedule specific to that class within the No Class Days section of the Class Setup. We have found that the organization or the location will also have a broad No Class Day schedule (holidays, etc.).<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-is-there-a-way-to-change-the-slot-after-one-is-created-if-you-have-a-few-evening-classes-and-then-add-a-morning-class-and-want-to-drag-it-to-the-top-the-numbers-go-out-of-order-is-there-a-significance-to-those-numbersorder\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-is-there-a-way-to-change-the-slot-after-one-is-created-if-you-have-a-few-evening-classes-and-then-add-a-morning-class-and-want-to-drag-it-to-the-top-the-numbers-go-out-of-order-is-there-a-significance-to-those-numbersorder-button\" aria-expanded=\"false\" aria-controls=\"accordion-is-there-a-way-to-change-the-slot-after-one-is-created-if-you-have-a-few-evening-classes-and-then-add-a-morning-class-and-want-to-drag-it-to-the-top-the-numbers-go-out-of-order-is-there-a-significance-to-those-numbersorder-content\"><span class=\"ghostkit-accordion-item-label\"><strong> Is there a way to change the &#8220;Slot #&#8221; after one is created?&nbsp;If you have a few evening classes and then add a morning class and want to drag it to the top, the numbers go out of order.&nbsp;Is there a significance to those numbers\/order?&nbsp;<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-is-there-a-way-to-change-the-slot-after-one-is-created-if-you-have-a-few-evening-classes-and-then-add-a-morning-class-and-want-to-drag-it-to-the-top-the-numbers-go-out-of-order-is-there-a-significance-to-those-numbersorder-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-is-there-a-way-to-change-the-slot-after-one-is-created-if-you-have-a-few-evening-classes-and-then-add-a-morning-class-and-want-to-drag-it-to-the-top-the-numbers-go-out-of-order-is-there-a-significance-to-those-numbersorder-button\">\n<p><strong>A:<\/strong> You can edit all display components to your Classes Admin page; that includes, slots, classes, sub programs and programs. If you were to go in and add a morning class after you have added all evening classes previously, simply click the three vertical lines on the right side of that morning Slot and drag &amp; drop it up to the top of your Slot list. Similarly you can edit the Display Order for any of the othem items showing on your Classes Registration page that the families\/parents will see. To Edit the Display Order: Class Admin &gt; top right click the &#8220;Edit&#8221; button &gt; click Edit Display Order &gt; from there, drag &amp; drop any\/all of your items in the view that you see fit.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"additional-financial-resources\">Additional Class Building Resources:<\/h6>\n\n\n\n<p>From your Motion instance, click the blue <strong><span style=\"background: #4282bd;\" class=\"ghostkit-badge\">Need Help?<\/span><\/strong> and search for these walkthroughs: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set up Class Settings<\/li>\n\n\n\n<li>Add a New Class<\/li>\n\n\n\n<li>Clone a Class<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/motion-help.sportsengine.com\/en\/collections\/6465699-for-class-admins\">For Class Admins <i class=\"fas fa-up-right-from-square\"><\/i><\/a><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"age-limits\">Age Limits<\/h4>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-2\">\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-will-age-limits-restrict-participants-from-registering-if-they-dont-fall-in-that-age-group\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-will-age-limits-restrict-participants-from-registering-if-they-dont-fall-in-that-age-group-button\" aria-expanded=\"false\" aria-controls=\"accordion-will-age-limits-restrict-participants-from-registering-if-they-dont-fall-in-that-age-group-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Will <em>Age Limits<\/em> restrict participants from registering if they don&#8217;t fall in that age group?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-will-age-limits-restrict-participants-from-registering-if-they-dont-fall-in-that-age-group-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-will-age-limits-restrict-participants-from-registering-if-they-dont-fall-in-that-age-group-button\">\n<p><strong>A:<\/strong> Yes, that is correct! If the age limits are filled in the system will not allow them to register if they are outside of the age range. If you keep the Age Limit blank it will allow anyone to register regardless of age.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-if-we-leave-the-date-used-to-calculate-age-field-blank-does-it-allow-any-age-to-register-even-if-we-have-3-5-in-the-age-range\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-if-we-leave-the-date-used-to-calculate-age-field-blank-does-it-allow-any-age-to-register-even-if-we-have-3-5-in-the-age-range-button\" aria-expanded=\"false\" aria-controls=\"accordion-if-we-leave-the-date-used-to-calculate-age-field-blank-does-it-allow-any-age-to-register-even-if-we-have-3-5-in-the-age-range-content\"><span class=\"ghostkit-accordion-item-label\"><strong>If we leave, the<em> date used to calculate age<\/em> field blank, does it allow any age to register even if we have 3-5 in the age range?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-if-we-leave-the-date-used-to-calculate-age-field-blank-does-it-allow-any-age-to-register-even-if-we-have-3-5-in-the-age-range-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-if-we-leave-the-date-used-to-calculate-age-field-blank-does-it-allow-any-age-to-register-even-if-we-have-3-5-in-the-age-range-button\">\n<p><strong>A:<\/strong> No it is still limited to 3-5 year olds however it is basing the age off of today&#8217;s date. So if the member is 3-5 today they are able to register. However, if the member is 2 and they try to register the system will not allow them since they are not 3-5 as of today&#8217;s date.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"payment-plans\">Payment Plans<\/h4>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-2\">\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-how-do-the-payment-plans-on-se-motion-compare-to-the-payment-plan-options-on-the-former-system\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-how-do-the-payment-plans-on-se-motion-compare-to-the-payment-plan-options-on-the-former-system-button\" aria-expanded=\"false\" aria-controls=\"accordion-how-do-the-payment-plans-on-se-motion-compare-to-the-payment-plan-options-on-the-former-system-content\"><span class=\"ghostkit-accordion-item-label\"><strong>How do the payment plans on SE Motion compare to the payment plan options on the former system?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-how-do-the-payment-plans-on-se-motion-compare-to-the-payment-plan-options-on-the-former-system-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-how-do-the-payment-plans-on-se-motion-compare-to-the-payment-plan-options-on-the-former-system-button\">\n<p><strong>A: <\/strong>The two suggested options for set term classes are<strong> non-recurring<\/strong> and <strong>installments<\/strong> (called layaway in Configio). Usually, you would create two payment plans with these options for the same class. This would allow a customer to choose if they would rather pay everything up front, or if they would prefer to break up the payments. You can read more about how SSF suggests setting these up in the <a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/proration\">ERP Ops Manual<\/a>.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-on-the-parent-registration-side-do-you-have-to-allow-for-pay-in-full-to-be-an-option-or-can-you-give-them-a-monthly-payment-option\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-on-the-parent-registration-side-do-you-have-to-allow-for-pay-in-full-to-be-an-option-or-can-you-give-them-a-monthly-payment-option-button\" aria-expanded=\"false\" aria-controls=\"accordion-on-the-parent-registration-side-do-you-have-to-allow-for-pay-in-full-to-be-an-option-or-can-you-give-them-a-monthly-payment-option-content\"><span class=\"ghostkit-accordion-item-label\"><strong>On the parent registration side, do you have to allow for Pay in Full to be an option or can you give them a monthly payment option?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-on-the-parent-registration-side-do-you-have-to-allow-for-pay-in-full-to-be-an-option-or-can-you-give-them-a-monthly-payment-option-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-on-the-parent-registration-side-do-you-have-to-allow-for-pay-in-full-to-be-an-option-or-can-you-give-them-a-monthly-payment-option-button\">\n<p><strong>A: <\/strong>You can can do whatever is right for your franchise and customers! Pay in full does not need to be an option.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n\n\n<h6 class=\"wp-block-heading\" id=\"additional-payment-plan-resources\">Additional Payment Plan Resources:<\/h6>\n\n\n\n<p>From your Motion instance, click the blue <strong><span style=\"background: #4282bd;\" class=\"ghostkit-badge\">Need Help?<\/span><\/strong> and search for these walkthroughs: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Add a Payment Plan to an Existing Class<\/li>\n\n\n\n<li>Copy a Class Payment Plan<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538418-payment-plans-faq\">Payment plan FAQ <i class=\"fas fa-up-right-from-square\"><\/i><\/a><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"proration\">Proration<\/h4>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-3\">\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-if-someone-registers-weeks-into-our-soccer-shots-season-can-there-be-an-automatic-proration-based-on-the-week-they-register\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-if-someone-registers-weeks-into-our-soccer-shots-season-can-there-be-an-automatic-proration-based-on-the-week-they-register-button\" aria-expanded=\"false\" aria-controls=\"accordion-if-someone-registers-weeks-into-our-soccer-shots-season-can-there-be-an-automatic-proration-based-on-the-week-they-register-content\"><span class=\"ghostkit-accordion-item-label\"><strong>If someone registers weeks into our Soccer Shots season, can there be an automatic proration based on the week they register?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-if-someone-registers-weeks-into-our-soccer-shots-season-can-there-be-an-automatic-proration-based-on-the-week-they-register-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-if-someone-registers-weeks-into-our-soccer-shots-season-can-there-be-an-automatic-proration-based-on-the-week-they-register-button\">\n<p><strong>A:<\/strong> Yes, absolutely! Depending on the type of proration that is chosen within the Payment Plan setup, you can prorate their tuition\/charges for the remainder of the program they are registering for.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-for-proration-how-do-payment-cycles-differ-from-per-session\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-for-proration-how-do-payment-cycles-differ-from-per-session-button\" aria-expanded=\"false\" aria-controls=\"accordion-for-proration-how-do-payment-cycles-differ-from-per-session-content\"><span class=\"ghostkit-accordion-item-label\"><strong>For proration, how do payment cycles differ from per session?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-for-proration-how-do-payment-cycles-differ-from-per-session-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-for-proration-how-do-payment-cycles-differ-from-per-session-button\">\n<p><strong>A:<\/strong> <strong>Cycle Proration<\/strong> is geared towards a longer class offering (think 6mos+). This would usually contain students who are joining\/dropping throughout the full class offering. This Cycle based proration will consider that some months have more class days than others. The cost per class day is calculated separately for each month in the class session. It is determined by taking the fee for a given month and dividing it by the number of class days in that month. <br><br><strong>Session Proration<\/strong> is mostly used for a short class session (less than four months), and proration should be calculated based on a consistent per-class cost. The cost per class day is calculated based on the total fee amount for the class and the number of class days in the whole class session. The total fee for the class is calculated by determining how many months include at least one day of the class session date range and multiplying by that the fee. The cost per class is the total fee divided by the number of class days in a class slot.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Help Article: <a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538417-payment-plans-monthly-charge-cycle-proration-methods\">https:\/\/motion-help.sportsengine.com\/en\/articles\/8538417-payment-plans-monthly-charge-cycle-proration-methods<\/a><\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-is-proration-across-all-enrollments-or-per-each-athlete\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-is-proration-across-all-enrollments-or-per-each-athlete-button\" aria-expanded=\"false\" aria-controls=\"accordion-is-proration-across-all-enrollments-or-per-each-athlete-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Is proration across all enrollments or per each athlete?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-is-proration-across-all-enrollments-or-per-each-athlete-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-is-proration-across-all-enrollments-or-per-each-athlete-button\">\n<p><strong>A:<\/strong> Pro-ration options are applied to the payment plan item that it is built upon.&nbsp;<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"additional-payment-plan-resources\">Additional Proration Resources:<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/proration-9654\">SSF&#8217;s Proration article in the ERP Ops Manual<\/a><\/li>\n\n\n\n<li>SE Motion Help Article &#8211; <a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538417-payment-plans-monthly-charge-cycle-proration-methods\">Payment Plans Monthly Charge Cycle Proration Methods<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"late-fees\">Late Fees<\/h4>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-2\">\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-are-late-fees-automatically-charged-or-just-posted-after-the-set-number-of-days-have-passed\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-are-late-fees-automatically-charged-or-just-posted-after-the-set-number-of-days-have-passed-button\" aria-expanded=\"false\" aria-controls=\"accordion-are-late-fees-automatically-charged-or-just-posted-after-the-set-number-of-days-have-passed-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Are late fees automatically charged or just posted after the set number of days have passed<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-are-late-fees-automatically-charged-or-just-posted-after-the-set-number-of-days-have-passed-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-are-late-fees-automatically-charged-or-just-posted-after-the-set-number-of-days-have-passed-button\">\n<p><strong>A: <\/strong>The late fee structure is a bit of a two-part tool: 1st date\/day (Assessment Method) that you select is the day the Late Fee Charge (invoice) will be added to an account. The second date\/day (Late Fees due after) selection that you choose will be the day the Late Fee Payment is automatically ran.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Sometimes, if the first payment failed and a late fee is assessed, there is a good chance the late fee payment will fail too (normally because the card was lost or expired) BUT the goal would be to note the failures on\/around the Due Date and then use the Communicate button to let those families know they have incurred a failed payment method and to rectify as soon as they are able!<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-are-late-fees-triggered-if-payments-are-declined-or-does-the-system-try-and-charge-again-on-the-next-day\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-are-late-fees-triggered-if-payments-are-declined-or-does-the-system-try-and-charge-again-on-the-next-day-button\" aria-expanded=\"false\" aria-controls=\"accordion-are-late-fees-triggered-if-payments-are-declined-or-does-the-system-try-and-charge-again-on-the-next-day-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Are late fees triggered if payments are declined? Or does the system try and charge again on the next day?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-are-late-fees-triggered-if-payments-are-declined-or-does-the-system-try-and-charge-again-on-the-next-day-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-are-late-fees-triggered-if-payments-are-declined-or-does-the-system-try-and-charge-again-on-the-next-day-button\">\n<p><strong>A: <\/strong>The system will try to run the card for three consecutive days to collect the payment. The late fee will only be applied to their account based on the settings selected in billing settings.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"additional-late-fee-resources\">Additional Late Fee Resources:<\/h6>\n\n\n\n<p>From your Motion instance, click the blue <strong><span style=\"background: #4282bd;\" class=\"ghostkit-badge\">Need Help?<\/span><\/strong> and search for these walkthroughs: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Set Up Late Fee Parameters<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538179-how-to-set-up-billing-preferences\">HOW TO SET UP BILLING PREFERENCES <i class=\"fas fa-up-right-from-square\"><\/i><\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading alignwide has-text-align-left has-lt-gray-background-color has-background\" id=\"Class-Management\">Class Management<\/h4>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-4\">\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-is-there-a-status-option-to-create-the-class-now-but-not-open-for-enrollment-until-a-specified-later-date\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-is-there-a-status-option-to-create-the-class-now-but-not-open-for-enrollment-until-a-specified-later-date-button\" aria-expanded=\"false\" aria-controls=\"accordion-is-there-a-status-option-to-create-the-class-now-but-not-open-for-enrollment-until-a-specified-later-date-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Is there a status option to create the class now but not open for enrollment until a specified (later) date?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-is-there-a-status-option-to-create-the-class-now-but-not-open-for-enrollment-until-a-specified-later-date-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-is-there-a-status-option-to-create-the-class-now-but-not-open-for-enrollment-until-a-specified-later-date-button\">\n<p><strong>A:<\/strong> Yes! This will be in Class Date\/Time tab &gt; Display Starting From.<\/p>\n\n\n\n<p>Ex: Set display starting from as 8\/1 and that is when the registration will go live to your members.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-how-does-the-automated-waitlist-functionality-work\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-how-does-the-automated-waitlist-functionality-work-button\" aria-expanded=\"false\" aria-controls=\"accordion-how-does-the-automated-waitlist-functionality-work-content\"><span class=\"ghostkit-accordion-item-label\"><strong>How does the Automated Waitlist Functionality work?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-how-does-the-automated-waitlist-functionality-work-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-how-does-the-automated-waitlist-functionality-work-button\">\n<p><strong>A:<\/strong> The automated waitlist is a feature that can be enabled in your SE Motion instance as a whole, it can also be enabled per class. SSF has provided further detail on how this functionally may apply to your business needs in the <a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/waitlist-functionality-in-development\">ERP Ops Manual<\/a> <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-is-a-returning-member-considered-someone-from-a-specific-previous-location-or-someone-who-has-participated-in-a-program-regardless-of-location\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-is-a-returning-member-considered-someone-from-a-specific-previous-location-or-someone-who-has-participated-in-a-program-regardless-of-location-button\" aria-expanded=\"false\" aria-controls=\"accordion-is-a-returning-member-considered-someone-from-a-specific-previous-location-or-someone-who-has-participated-in-a-program-regardless-of-location-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Is a returning member considered someone from a specific previous location or someone who has participated in a program regardless of location?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-is-a-returning-member-considered-someone-from-a-specific-previous-location-or-someone-who-has-participated-in-a-program-regardless-of-location-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-is-a-returning-member-considered-someone-from-a-specific-previous-location-or-someone-who-has-participated-in-a-program-regardless-of-location-button\">\n<p><strong>A:<\/strong> A returning member would be someone in the location they are registering for, not any location within the greater Soccer Shots system.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-if-we-are-putting-credit-on-someones-account-will-fees-be-assessed-by-ssf-on-the-credit-added\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-if-we-are-putting-credit-on-someones-account-will-fees-be-assessed-by-ssf-on-the-credit-added-button\" aria-expanded=\"false\" aria-controls=\"accordion-if-we-are-putting-credit-on-someones-account-will-fees-be-assessed-by-ssf-on-the-credit-added-content\"><span class=\"ghostkit-accordion-item-label\"><strong>If we are putting credit on someones account, will fees be assessed by SSF on the credit added?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-if-we-are-putting-credit-on-someones-account-will-fees-be-assessed-by-ssf-on-the-credit-added-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-if-we-are-putting-credit-on-someones-account-will-fees-be-assessed-by-ssf-on-the-credit-added-button\">\n<p><strong>A:<\/strong> Any discounts or scholarships used will not be subject to fees.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"multi-athlete-discounts\">Multi-Athlete Discounts<\/h4>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-4\">\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-can-you-set-up-multiple-multi-athlete-discounts-for-different-numbers-of-siblings-10percent-for-2-15percent-for-3-etc\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-can-you-set-up-multiple-multi-athlete-discounts-for-different-numbers-of-siblings-10percent-for-2-15percent-for-3-etc-button\" aria-expanded=\"false\" aria-controls=\"accordion-can-you-set-up-multiple-multi-athlete-discounts-for-different-numbers-of-siblings-10percent-for-2-15percent-for-3-etc-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Can you set up multiple Multi-Athlete discounts for different numbers of siblings, 10% for 2, 15% for 3, etc?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-can-you-set-up-multiple-multi-athlete-discounts-for-different-numbers-of-siblings-10percent-for-2-15percent-for-3-etc-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-can-you-set-up-multiple-multi-athlete-discounts-for-different-numbers-of-siblings-10percent-for-2-15percent-for-3-etc-button\">\n<p><strong>A:<\/strong> Yes, you can set it up this way. Add a Tier Discount, Athlete Count should be 2 and Percentage of Class Fee will be 10%. Add another discount, Athlete Count should be 3 and Percentage of Class Fee will be 15%, and continue.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"652\" width=\"1024\" src=\"https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.25.53___am_5211f2.png?w=1024\" alt=\"\" class=\"wp-image-551\" srcset=\"https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.25.53___am_5211f2.png 1256w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.25.53___am_5211f2.png?resize=300,191 300w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.25.53___am_5211f2.png?resize=768,489 768w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.25.53___am_5211f2.png?resize=1024,652 1024w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.25.53___am_5211f2.png?resize=141,90 141w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.25.53___am_5211f2.png?resize=720,459 720w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" height=\"489\" width=\"1024\" src=\"https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.26.08___am.png?w=1024\" alt=\"\" class=\"wp-image-550\" srcset=\"https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.26.08___am.png 2104w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.26.08___am.png?resize=300,143 300w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.26.08___am.png?resize=768,366 768w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.26.08___am.png?resize=1024,489 1024w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.26.08___am.png?resize=1536,733 1536w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.26.08___am.png?resize=2048,977 2048w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.26.08___am.png?resize=189,90 189w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.26.08___am.png?resize=1440,687 1440w, https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2024\/07\/screenshot_2024-07-26_at_11.26.08___am.png?resize=720,344 720w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-with-the-multi-athlete-discount-it-says-that-it-takes-dollar5-off-is-that-per-child-or-total\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-with-the-multi-athlete-discount-it-says-that-it-takes-dollar5-off-is-that-per-child-or-total-button\" aria-expanded=\"false\" aria-controls=\"accordion-with-the-multi-athlete-discount-it-says-that-it-takes-dollar5-off-is-that-per-child-or-total-content\"><span class=\"ghostkit-accordion-item-label\"><strong>With the Multi-Athlete discount, it says that it takes $5 off. Is that per child or total?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-with-the-multi-athlete-discount-it-says-that-it-takes-dollar5-off-is-that-per-child-or-total-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-with-the-multi-athlete-discount-it-says-that-it-takes-dollar5-off-is-that-per-child-or-total-button\">\n<p><strong>A:<\/strong> You can do either- If you want it selected by child there is a selection where you can choose &#8221; Apply to total tuition&#8221; which would be the total or &#8220;apply to each registered class&#8221; which would be child.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-if-you-choose-percentage-using-multi-athlete-discount-is-that-percentage-off-the-total-or-just-one-athlete\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-if-you-choose-percentage-using-multi-athlete-discount-is-that-percentage-off-the-total-or-just-one-athlete-button\" aria-expanded=\"false\" aria-controls=\"accordion-if-you-choose-percentage-using-multi-athlete-discount-is-that-percentage-off-the-total-or-just-one-athlete-content\"><span class=\"ghostkit-accordion-item-label\"><strong>If you choose percentage using Multi-Athlete discount, is that percentage off the total or just one athlete?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-if-you-choose-percentage-using-multi-athlete-discount-is-that-percentage-off-the-total-or-just-one-athlete-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-if-you-choose-percentage-using-multi-athlete-discount-is-that-percentage-off-the-total-or-just-one-athlete-button\">\n<p><strong>A:<\/strong> The multi-athlete discount is split among the applicable athletes. There are further explanations in <a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538127-how-to-create-a-multi-athlete-discount\">this help article<\/a> <i class=\"fas fa-arrow-up-right-from-square\"><\/i>.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-when-creating-a-multi-athlete-discount-why-do-you-get-more-options-with-the-dollar-amount-off-than-the-percent-off\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-when-creating-a-multi-athlete-discount-why-do-you-get-more-options-with-the-dollar-amount-off-than-the-percent-off-button\" aria-expanded=\"false\" aria-controls=\"accordion-when-creating-a-multi-athlete-discount-why-do-you-get-more-options-with-the-dollar-amount-off-than-the-percent-off-content\"><span class=\"ghostkit-accordion-item-label\"><strong>When creating a Multi Athlete Discount, why do you get more options with the $ amount off than the percent off?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-when-creating-a-multi-athlete-discount-why-do-you-get-more-options-with-the-dollar-amount-off-than-the-percent-off-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-when-creating-a-multi-athlete-discount-why-do-you-get-more-options-with-the-dollar-amount-off-than-the-percent-off-button\">\n<p><strong>A:<\/strong> If dollar amount is selected, you can choose to apply that dollar-off discount to the total tuition or to each registered class. If percentage of class fee is selected, this will apply to the total tuition and be split among all eligible athletes. There are further explanations in <a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538127-how-to-create-a-multi-athlete-discount\">this help article<\/a> <i class=\"fas fa-arrow-up-right-from-square\"><\/i>.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"age-limits\">Member Management<\/h4>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-5\">\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-can-you-cancelsuspend-multiple-accounts-at-a-time-for-example-is-it-possible-to-change-all-10-year-olds-to-inactive\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-can-you-cancelsuspend-multiple-accounts-at-a-time-for-example-is-it-possible-to-change-all-10-year-olds-to-inactive-button\" aria-expanded=\"false\" aria-controls=\"accordion-can-you-cancelsuspend-multiple-accounts-at-a-time-for-example-is-it-possible-to-change-all-10-year-olds-to-inactive-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Can you cancel\/suspend multiple accounts at a time? For example is it possible to change all 10+ year olds to inactive?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-can-you-cancelsuspend-multiple-accounts-at-a-time-for-example-is-it-possible-to-change-all-10-year-olds-to-inactive-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-can-you-cancelsuspend-multiple-accounts-at-a-time-for-example-is-it-possible-to-change-all-10-year-olds-to-inactive-button\">\n<p><strong>A:<\/strong> Absolutely. If you are in Org Tools &gt; Accounts &gt; select the blue check box to the left of all applicable accounts &gt; select yellow edit button &gt; locate Set Status change to preferred status and save.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-is-there-a-way-to-have-a-status-change-automatically-rather-than-having-to-do-it-manually-making-it-where-after-a-year-of-inactivity-they-will-automatically-be-changed-to-cancelleddeactivated\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-is-there-a-way-to-have-a-status-change-automatically-rather-than-having-to-do-it-manually-making-it-where-after-a-year-of-inactivity-they-will-automatically-be-changed-to-cancelleddeactivated-button\" aria-expanded=\"false\" aria-controls=\"accordion-is-there-a-way-to-have-a-status-change-automatically-rather-than-having-to-do-it-manually-making-it-where-after-a-year-of-inactivity-they-will-automatically-be-changed-to-cancelleddeactivated-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Is there a way to have a status change automatically rather than having to do it manually? (Making it where after a year of inactivity, they will automatically be changed to cancelled\/deactivated.)<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-is-there-a-way-to-have-a-status-change-automatically-rather-than-having-to-do-it-manually-making-it-where-after-a-year-of-inactivity-they-will-automatically-be-changed-to-cancelleddeactivated-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-is-there-a-way-to-have-a-status-change-automatically-rather-than-having-to-do-it-manually-making-it-where-after-a-year-of-inactivity-they-will-automatically-be-changed-to-cancelleddeactivated-button\">\n<p><strong>A:<\/strong> At this time the only option is manual. Filters can be used to hone in on the accounts that need updates.<\/p>\n<\/div><\/div>\n\n\n\n<div data-gkt-effects=\"{&quot;reveal&quot;:{&quot;opacity&quot;:0}}\" class=\"ghostkit-accordion-item ghostkit-effects-reveal\" data-accordion=\"accordion-will-we-receive-an-email-every-time-someone-enrolls\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-will-we-receive-an-email-every-time-someone-enrolls-button\" aria-expanded=\"false\" aria-controls=\"accordion-will-we-receive-an-email-every-time-someone-enrolls-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Will we receive an email every time someone enrolls?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-will-we-receive-an-email-every-time-someone-enrolls-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-will-we-receive-an-email-every-time-someone-enrolls-button\">\n<p><strong>A:<\/strong> You are able to set up to receive notifications in your Account under the Notifications tab. Then, +New Class Alert. The box pops up for Create Class Registration Alert and select the boxes you want notifications for<br><br>Additional Resource:<br>From your Motion instance, click the blue <strong><span style=\"background: #4282bd;\" class=\"ghostkit-badge\">Need Help?<\/span><\/strong> and search for Create Notification Alerts<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-will-the-dropdown-menu-of-the-assign-member-tab-show-all-children-only-those-that-qualify-for-the-age-limits-of-the-group-what-happens-if-a-parent-tries-to-select-a-member-who-doesnt-qualifyisnt-the-correct-age-for-the-class\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-will-the-dropdown-menu-of-the-assign-member-tab-show-all-children-only-those-that-qualify-for-the-age-limits-of-the-group-what-happens-if-a-parent-tries-to-select-a-member-who-doesnt-qualifyisnt-the-correct-age-for-the-class-button\" aria-expanded=\"false\" aria-controls=\"accordion-will-the-dropdown-menu-of-the-assign-member-tab-show-all-children-only-those-that-qualify-for-the-age-limits-of-the-group-what-happens-if-a-parent-tries-to-select-a-member-who-doesnt-qualifyisnt-the-correct-age-for-the-class-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Will the dropdown menu of the \u201cAssign Member\u201d tab show all children? Only those that qualify for the age limits of the group? What happens if a parent tries to select a member who doesn&#8217;t qualify\/isn&#8217;t the correct age for the class?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-will-the-dropdown-menu-of-the-assign-member-tab-show-all-children-only-those-that-qualify-for-the-age-limits-of-the-group-what-happens-if-a-parent-tries-to-select-a-member-who-doesnt-qualifyisnt-the-correct-age-for-the-class-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-will-the-dropdown-menu-of-the-assign-member-tab-show-all-children-only-those-that-qualify-for-the-age-limits-of-the-group-what-happens-if-a-parent-tries-to-select-a-member-who-doesnt-qualifyisnt-the-correct-age-for-the-class-button\">\n<p><strong>A:<\/strong> This drop down will show all children, if a child doesn&#8217;t qualify, it will show doesn&#8217;t qualify if they try to click on them<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-are-parents-required-to-add-a-child-to-each-class\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-are-parents-required-to-add-a-child-to-each-class-button\" aria-expanded=\"false\" aria-controls=\"accordion-are-parents-required-to-add-a-child-to-each-class-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Are parents required to add a child to each class?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-are-parents-required-to-add-a-child-to-each-class-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-are-parents-required-to-add-a-child-to-each-class-button\">\n<p><strong>A: <\/strong>Yes, you cannot register for a class without a member tied to the select slot<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"additional-member-management-resources\">Additional Member Management Resources:<\/h6>\n\n\n\n<p>From your Motion instance, click the blue <strong><span style=\"background: #4282bd;\" class=\"ghostkit-badge\">Need Help?<\/span><\/strong> and search for these walkthroughs: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Change Account Status<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538278-how-to-search-for-accounts-members\" target=\"_blank\" rel=\"noreferrer noopener\">How to Search for Accounts\/Members <i class=\"fas fa-up-right-from-square\"><\/i><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538290-how-to-edit-accounts-members\" target=\"_blank\" rel=\"noreferrer noopener\">How to Edit Accounts\/Members <i class=\"fas fa-up-right-from-square\"><\/i><\/a><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"age-limits\">Move an Athlete<\/h4>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-5\">\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-what-is-the-recommended-workflow-for-moving-a-member-from-one-class-to-another\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-what-is-the-recommended-workflow-for-moving-a-member-from-one-class-to-another-button\" aria-expanded=\"false\" aria-controls=\"accordion-what-is-the-recommended-workflow-for-moving-a-member-from-one-class-to-another-content\"><span class=\"ghostkit-accordion-item-label\"><strong>What is the recommended workflow for moving a member from one class to another?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-what-is-the-recommended-workflow-for-moving-a-member-from-one-class-to-another-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-what-is-the-recommended-workflow-for-moving-a-member-from-one-class-to-another-button\">\n<p><strong>A: <\/strong>We recommend that you waive the fee at the time of moving members from one class to another. Manually add the difference of the charge\/credit accordingly.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-will-this-always-be-a-two-step-manual-process-ie-waiving-the-fee-at-time-of-moving-and-then-manually-adding-the-chargecredit\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-will-this-always-be-a-two-step-manual-process-ie-waiving-the-fee-at-time-of-moving-and-then-manually-adding-the-chargecredit-button\" aria-expanded=\"false\" aria-controls=\"accordion-will-this-always-be-a-two-step-manual-process-ie-waiving-the-fee-at-time-of-moving-and-then-manually-adding-the-chargecredit-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Will this always be a two-step manual process (i.e. waiving the fee at time of moving and then manually adding the charge\/credit?<\/strong>)<\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-will-this-always-be-a-two-step-manual-process-ie-waiving-the-fee-at-time-of-moving-and-then-manually-adding-the-chargecredit-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-will-this-always-be-a-two-step-manual-process-ie-waiving-the-fee-at-time-of-moving-and-then-manually-adding-the-chargecredit-button\">\n<p><strong>A: <\/strong>Soccer Shots and NBC are working together to change the product functionality to make this a more seamless process <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-when-you-transfer-or-move-an-enrollee-into-a-different-class-can-it-be-at-a-completely-different-location-and-category-for-example-from-minis-to-classics-etc-at-a-different-park\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-when-you-transfer-or-move-an-enrollee-into-a-different-class-can-it-be-at-a-completely-different-location-and-category-for-example-from-minis-to-classics-etc-at-a-different-park-button\" aria-expanded=\"false\" aria-controls=\"accordion-when-you-transfer-or-move-an-enrollee-into-a-different-class-can-it-be-at-a-completely-different-location-and-category-for-example-from-minis-to-classics-etc-at-a-different-park-content\"><span class=\"ghostkit-accordion-item-label\"><strong>When you transfer or \u201cmove\u201d an enrollee into a different class. Can it be at a completely different location and category, for example from minis to classics etc. at a different park?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-when-you-transfer-or-move-an-enrollee-into-a-different-class-can-it-be-at-a-completely-different-location-and-category-for-example-from-minis-to-classics-etc-at-a-different-park-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-when-you-transfer-or-move-an-enrollee-into-a-different-class-can-it-be-at-a-completely-different-location-and-category-for-example-from-minis-to-classics-etc-at-a-different-park-button\">\n<p><strong>A: <\/strong>Yes! All active classes will show in the Move Function.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-if-you-transfer-a-child-from-one-program-to-another-with-different-payment-schedules-which-schedule-follows-the-registrant\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-if-you-transfer-a-child-from-one-program-to-another-with-different-payment-schedules-which-schedule-follows-the-registrant-button\" aria-expanded=\"false\" aria-controls=\"accordion-if-you-transfer-a-child-from-one-program-to-another-with-different-payment-schedules-which-schedule-follows-the-registrant-content\"><span class=\"ghostkit-accordion-item-label\"><strong>If you transfer a child from one program to another with different payment schedules, which schedule follows the registrant?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-if-you-transfer-a-child-from-one-program-to-another-with-different-payment-schedules-which-schedule-follows-the-registrant-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-if-you-transfer-a-child-from-one-program-to-another-with-different-payment-schedules-which-schedule-follows-the-registrant-button\">\n<p><strong>A: <\/strong>It will be the new schedule that they are being added into<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-if-you-transfer-a-member-to-another-class-and-choose-the-waive-payment-because-they-already-paid-for-the-other-class-which-class-will-have-the-financials-attributed-to-it-we-need-to-accurately-record-sales-by-class-and-by-location\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-if-you-transfer-a-member-to-another-class-and-choose-the-waive-payment-because-they-already-paid-for-the-other-class-which-class-will-have-the-financials-attributed-to-it-we-need-to-accurately-record-sales-by-class-and-by-location-button\" aria-expanded=\"false\" aria-controls=\"accordion-if-you-transfer-a-member-to-another-class-and-choose-the-waive-payment-because-they-already-paid-for-the-other-class-which-class-will-have-the-financials-attributed-to-it-we-need-to-accurately-record-sales-by-class-and-by-location-content\"><span class=\"ghostkit-accordion-item-label\"><strong>If you transfer a member to another class and choose the &#8220;waive payment&#8221; because they already paid for the other class, which class will have the financials attributed to it? We need to accurately record sales by class and by location.<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-if-you-transfer-a-member-to-another-class-and-choose-the-waive-payment-because-they-already-paid-for-the-other-class-which-class-will-have-the-financials-attributed-to-it-we-need-to-accurately-record-sales-by-class-and-by-location-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-if-you-transfer-a-member-to-another-class-and-choose-the-waive-payment-because-they-already-paid-for-the-other-class-which-class-will-have-the-financials-attributed-to-it-we-need-to-accurately-record-sales-by-class-and-by-location-button\">\n<p><strong>A: <\/strong>The original class will have the payment tied to it. by using the &#8220;waive&#8221; button, you are noting that that student does not need to pay that registration fee\/associated cost at that time of Move.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"class-registration\">Class Registration (Parent View)<\/h4>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-2\">\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-can-we-display-location-rather-than-program-level-in-order-for-parents-to-see-all-of-the-options-at-one-location\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-can-we-display-location-rather-than-program-level-in-order-for-parents-to-see-all-of-the-options-at-one-location-button\" aria-expanded=\"false\" aria-controls=\"accordion-can-we-display-location-rather-than-program-level-in-order-for-parents-to-see-all-of-the-options-at-one-location-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Can we display &#8220;Location&#8221; rather than &#8220;Program&#8221; level in order for parents to see all of the options at one location?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-can-we-display-location-rather-than-program-level-in-order-for-parents-to-see-all-of-the-options-at-one-location-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-can-we-display-location-rather-than-program-level-in-order-for-parents-to-see-all-of-the-options-at-one-location-button\">\n<p><strong>A:<\/strong> Parents will be able to click on the &#8220;Location&#8221; filter which will then pull all registrations from that specific location!<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-for-registration-visibility-if-we-have-logged-in-selected-would-parents-be-prompted-to-create-an-account\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-for-registration-visibility-if-we-have-logged-in-selected-would-parents-be-prompted-to-create-an-account-button\" aria-expanded=\"false\" aria-controls=\"accordion-for-registration-visibility-if-we-have-logged-in-selected-would-parents-be-prompted-to-create-an-account-content\"><span class=\"ghostkit-accordion-item-label\"><strong>For Registration Visibility, if we have Logged IN selected, would parents be prompted to create an account?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-for-registration-visibility-if-we-have-logged-in-selected-would-parents-be-prompted-to-create-an-account-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-for-registration-visibility-if-we-have-logged-in-selected-would-parents-be-prompted-to-create-an-account-button\">\n<p><strong>A:<\/strong> If Class Visibility is set to <em>Not Logged In <\/em>and the Registration Visibility is set to <em>Logged In<\/em>, the class will appear, but there will not be a button to Add to Cart. At the top of the page, they will see a &#8216;Sign In&#8217; icon.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"ghostkit-divider ghostkit-divider-type-solid ghostkit-custom-ZL0pCV\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"additional-financial-resources\">Additional Resources:<\/h6>\n\n\n\n<p>From your Motion instance, click the blue <strong><span style=\"background: #4282bd;\" class=\"ghostkit-badge\">Need Help?<\/span><\/strong> and search for these walkthroughs: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Issue Credits<\/li>\n\n\n\n<li>Create a Discount Plan<\/li>\n\n\n\n<li>Apply Discounts to Payment Plan Items<\/li>\n\n\n\n<li>Create an Annual Registration Fee Per Family\/Athlete<\/li>\n\n\n\n<li>Add a Multi-Athlete Discount to an Existing Plan<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538418-payment-plans-faq\">PaYment Plan FAQ <i class=\"fas fa-up-right-from-square\"><\/i><\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons ghostkit-custom-2cImqt is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538127-how-to-create-a-multi-athlete-discount\" target=\"_blank\" rel=\"noreferrer noopener\">How to Create a Multi-Athlete Discount <i class=\"fas fa-up-right-from-square\"><\/i><\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading alignwide has-text-align-left has-lt-gray-background-color has-background\" id=\"Financial-Reporting\">Financial Reporting<\/h4>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-4\">\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-do-you-have-a-list-of-reports-relevant-to-soccer-shots-business-needs\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-do-you-have-a-list-of-reports-relevant-to-soccer-shots-business-needs-button\" aria-expanded=\"false\" aria-controls=\"accordion-do-you-have-a-list-of-reports-relevant-to-soccer-shots-business-needs-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Do you have a list of reports relevant to Soccer Shots business needs?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-do-you-have-a-list-of-reports-relevant-to-soccer-shots-business-needs-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-do-you-have-a-list-of-reports-relevant-to-soccer-shots-business-needs-button\">\n<p><strong>A:<\/strong> The Soccer Shots Front Office has outlined many useful reports that can be ran in the SE Motion system that may be relevant to your needs. These are all listed in the <a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\">Soccer Shots Ops Manual<\/a>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/transaction-report\">SE Payments Transaction Report<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/sepayments-payouts\">SE Payments Payouts (Batched Payouts)<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/billing-manager\">Billing Manager Report<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/charge-category-report\">Charge Category Report<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/payment-summary-report\">Payment Summary Report<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/account-charge-summary\">Account Charge Summary<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/expiring-credit-cards\">Expiring Credit Cards<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/erpopsmanual.knowledgeowl.com\/help\/billing-simulation\">Billing Simulation <\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-are-these-real-time-reports-or-do-they-only-update-dailyweeklymonthly\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-are-these-real-time-reports-or-do-they-only-update-dailyweeklymonthly-button\" aria-expanded=\"false\" aria-controls=\"accordion-are-these-real-time-reports-or-do-they-only-update-dailyweeklymonthly-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Are these real-time reports or do they only update daily\/weekly\/monthly?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-are-these-real-time-reports-or-do-they-only-update-dailyweeklymonthly-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-are-these-real-time-reports-or-do-they-only-update-dailyweeklymonthly-button\">\n<p><strong>A:<\/strong> All the reports in the SE Motion system are &#8220;live&#8221; and ran against raw data in the system. This includes payments, registrations, charges, failures, etc. The reporting functionality is real time data the moment from when you initiate it. <\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-when-looking-at-the-instructor-report-can-more-than-one-instructor-be-listed-for-a-particular-class\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-when-looking-at-the-instructor-report-can-more-than-one-instructor-be-listed-for-a-particular-class-button\" aria-expanded=\"false\" aria-controls=\"accordion-when-looking-at-the-instructor-report-can-more-than-one-instructor-be-listed-for-a-particular-class-content\"><span class=\"ghostkit-accordion-item-label\"><strong>When looking at the Instructor Report, can more than one instructor be listed for a particular class?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-when-looking-at-the-instructor-report-can-more-than-one-instructor-be-listed-for-a-particular-class-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-when-looking-at-the-instructor-report-can-more-than-one-instructor-be-listed-for-a-particular-class-button\">\n<p><strong>A:<\/strong> Yes. You can have more than one instructor for a class<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-in-the-listing-of-current-registrations-there-is-a-listing-for-future-does-this-show-the-kids-starting-in-a-month-or-two-does-this-include-waitlisted-children\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-in-the-listing-of-current-registrations-there-is-a-listing-for-future-does-this-show-the-kids-starting-in-a-month-or-two-does-this-include-waitlisted-children-button\" aria-expanded=\"false\" aria-controls=\"accordion-in-the-listing-of-current-registrations-there-is-a-listing-for-future-does-this-show-the-kids-starting-in-a-month-or-two-does-this-include-waitlisted-children-content\"><span class=\"ghostkit-accordion-item-label\"><strong>In the listing of &#8220;Current Registrations&#8221; there is a listing for &#8216;Future&#8217;. Does this show the kids starting in a month or two? Does this include waitlisted children?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-in-the-listing-of-current-registrations-there-is-a-listing-for-future-does-this-show-the-kids-starting-in-a-month-or-two-does-this-include-waitlisted-children-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-container-ghostkit-accordion-item-is-layout-8a368f38 wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-in-the-listing-of-current-registrations-there-is-a-listing-for-future-does-this-show-the-kids-starting-in-a-month-or-two-does-this-include-waitlisted-children-button\">\n<p><strong>A:<\/strong> &#8216;Future&#8217; is for those that apply if you are using the start\/ drop date policy. &#8216;Waiting&#8217; is anyone on the waitlist or check payers if you choose to waitlist check payers.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"ghostkit-divider ghostkit-divider-type-solid ghostkit-custom-K6HfO\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"additional-member-management-resources\">Additional Reporting Resources:<\/h6>\n\n\n\n<p>From your Motion instance, click the blue <strong><span style=\"background: #4282bd;\" class=\"ghostkit-badge\">Need Help?<\/span><\/strong> and search for these walkthroughs: <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn About Billing Reports<\/li>\n\n\n\n<li>Learn About Reports<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8537978-how-to-use-the-instructor-report\">How to USE THE INSTRUCTOR REPORT <i class=\"fas fa-up-right-from-square\"><\/i><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8537992-how-to-view-a-report-of-expiring-credit-cards\">How to VIEW A REPORT OF EXPIRING CREDIT CARDS <i class=\"fas fa-up-right-from-square\"><\/i><\/a><\/div>\n\n\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8537994-how-to-view-the-payment-summary-report\">HOW TO VIEW THE PAYMENT SUMMARY REPORT <i class=\"fas fa-up-right-from-square\"><\/i><\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:56px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading alignwide has-text-align-left has-lt-gray-background-color has-background\" id=\"Tips-and-Tricks\">Tips &amp; Tricks<\/h4>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion ghostkit-accordion-4\">\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-how-to-i-use-the-the-soccer-shots-mobile-app\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-how-to-i-use-the-the-soccer-shots-mobile-app-button\" aria-expanded=\"false\" aria-controls=\"accordion-how-to-i-use-the-the-soccer-shots-mobile-app-content\"><span class=\"ghostkit-accordion-item-label\"><strong>How to I use the the Soccer Shots Mobile App?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-how-to-i-use-the-the-soccer-shots-mobile-app-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-how-to-i-use-the-the-soccer-shots-mobile-app-button\">\n<p><strong>A:<\/strong> The Soccer Shots Mobile App can be used for many functions, including tracking attendance, sending messages or seeing schedules. You can use the links below to download and learn more about the app.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.motion.soccershots&amp;hl=en_US&amp;pli=1\">Download the Mobile App<\/a> (Android)<\/li>\n\n\n\n<li><a href=\"https:\/\/apps.apple.com\/us\/app\/soccer-shots-kids-soccer\/id6736528595\">Download the Mobile App<\/a> (iOS)<\/li>\n\n\n\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538411-expert-in-5-minutes-mobile-coach\">Expert in 5 Minutes: Mobile Coach<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538350-mobile-how-to-message-a-student\">Mobile: How to message a student<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-how-can-my-coaches-take-class-attendance\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-how-can-my-coaches-take-class-attendance-button\" aria-expanded=\"false\" aria-controls=\"accordion-how-can-my-coaches-take-class-attendance-content\"><span class=\"ghostkit-accordion-item-label\"><strong>How can my coaches take class attendance?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-how-can-my-coaches-take-class-attendance-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-how-can-my-coaches-take-class-attendance-button\">\n<p><strong>A:<\/strong> Ready to start your first class? Learn all the ways you can take class attendance and add notes to each student. If you are using a tablet for class check-in and attendance, make sure to set the tablet to kiosk mode.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538017-mobile-how-to-set-up-tablet-for-kiosk-mode\">Mobile: How to Set Up Tablet for Kiosk Mode<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8537375-how-to-use-kiosk-mode\">How to use Kiosk Mode<\/a> &#8211; <em>Use these instructions on-site to help your athletes check-in<\/em><\/li>\n\n\n\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538257-how-to-track-class-attendance\">How to Track Class Attendance<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538356-mobile-class-attendance-overview\">Mobile: Class Attendance Overview<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538349-mobile-how-to-add-notes-to-a-student\">Mobile: How to Add Notes to a Student<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538353-mobile-how-to-view-an-individual-s-attendance\">Mobile: How to View an Individual&#8217;s Attendance<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-are-there-resources-that-can-help-parents-or-guardians\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-are-there-resources-that-can-help-parents-or-guardians-button\" aria-expanded=\"false\" aria-controls=\"accordion-are-there-resources-that-can-help-parents-or-guardians-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Are there resources that can help parents or guardians?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-are-there-resources-that-can-help-parents-or-guardians-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-are-there-resources-that-can-help-parents-or-guardians-button\">\n<p><strong>A:<\/strong> Common questions from parents and guardians may be answered by using the following help articles:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538379-how-to-log-in-to-the-mobile-app?q=download+the+mobile+app\">How to View\/Edit my Account Information<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8538379-how-to-log-in-to-the-mobile-app?q=download+the+mobile+app\">How to Log In to the Mobile App<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/9578836-mobile-how-to-view-edit-my-account-information\">Mobile: How to View\/Edit my Account Information<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/motion-help.sportsengine.com\/en\/articles\/8560883-mobile-how-to-send-a-message-to-an-instructor\">Mobile: How to Send a Message to an Instructor<\/a><\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"ghostkit-accordion-item\" data-accordion=\"accordion-do-you-have-any-additional-coach-resources\"><div class=\"ghostkit-accordion-item-heading\"><button type=\"button\" id=\"accordion-do-you-have-any-additional-coach-resources-button\" aria-expanded=\"false\" aria-controls=\"accordion-do-you-have-any-additional-coach-resources-content\"><span class=\"ghostkit-accordion-item-label\"><strong>Do you have any additional coach resources?<\/strong><\/span><span class=\"ghostkit-accordion-item-collapse\"><svg class=\"ghostkit-svg-icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M9.21967 6.2197C9.51256 5.9268 9.98744 5.9268 10.2803 6.2197L15.5303 11.4697C15.8232 11.7626 15.8232 12.2374 15.5303 12.5303L10.2803 17.7803C9.98744 18.0732 9.51256 18.0732 9.21967 17.7803C8.92678 17.4874 8.92678 17.0126 9.21967 16.7197L13.9393 12L9.21967 7.2803C8.92678 6.9874 8.92678 6.5126 9.21967 6.2197Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/button><\/div><div id=\"accordion-do-you-have-any-additional-coach-resources-content\" class=\"ghostkit-accordion-item-content is-layout-flow wp-block-accordion-item-is-layout-flow\" role=\"region\" aria-labelledby=\"accordion-do-you-have-any-additional-coach-resources-button\">\n<p><strong>A: <\/strong>Yes &#8211; see <strong><a href=\"https:\/\/vip.sportsengine.com\/soccer-shots\/wp-content\/uploads\/sites\/329\/2025\/01\/SEMotion-SoccerShots-Resources-2025.pdf\">this flyer<\/a><\/strong> that you can digitally send or print to give to your coaches!<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div style=\"height:27px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>What do you need help with? Popular Help Articles Member ManagementHow to Search for Accounts\/MembersHow to Edit Accounts\/Members Class BuildingClass Setup ResourcesFor Class Admins FinancialsHow to Set Up Billing PreferencesPayment [&hellip;]<\/p>\n","protected":false},"author":1036,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ghostkit_customizer_options":"","ghostkit_custom_css":"","ghostkit_custom_js_head":"","ghostkit_custom_js_foot":"","ghostkit_typography":"","_genesis_hide_title":true,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","sec_layout_page":false,"footnotes":""},"class_list":["post-702","page","type-page","status-publish","entry","has-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Get Help - Soccer Shots Resource Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/vip.sportsengine.com\/soccer-shots\/get-help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Get Help - Soccer Shots Resource Center\" \/>\n<meta property=\"og:description\" content=\"What do you need help with? 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