Q: Where can I find Support?
A: Below is a quick list of different resources you can use as a starting point to answer any question that you may have:
- Resource Guide (https://vip.sportsengine.com/usyouthsoccer)
- Video Tutorials (Dashboard–> Video Tutorials)
- Q&A Sessions (https://vip.sportsengine.com/usyouthsoccer/post-site-shell-delivery/)
- Site Guide (/site-guide)
- Block Styles Guide (/block-styles)
Additional support is always available via usys@sportsengine.com or our upcoming office hours.
- Batch 1: Monday 9/11
- Batch 2: Monday 9/18
- Batch 3: January
Q: Does WordPress offer an ’email based’ plug-in? (Similar to Rackspace through AmericanEagle)
A: WordPress does not have any ’email based’ plug-in’s directly within the system. However, any third party email provider such as Mailchimp or Constant Contact can offer HTML code. Once this code has been obtained, it can be embedded into your sites settings or directly on a page using the “Custom HTML” block.
Q: We have a custom domain, How do we get our new site under our domain?
A: You will receive an email a few days before your launch. This email will contain the go-live instructions including the A-record you’ll point your domain to. Please do not update your domain’s settings sooner, as we are coordinating support on the SportsEngine side. In order to ensure your site launch will be successful, the update will need to be made at the designated time.
A reminder for launch timing – once you’ve updated your domain’s A-record, please let us know and send us a screenshot of the A-record update. Know that the SportsEngine team will need to make a few updates to finalize the process. Propagation (new settings taking effect across the internet) for the new site as well as the site’s security certificate may take up to 24 hours. SportsEngine will be actively verifying stable sites and will send you a confirmation email once your new site is fully stable and live.
Q: Can i change the fonts on the website?
A: Overall, the fonts cannot be changed. USYS has worked with our internal design team to style the overall look of the sites. Therefore the design elements, such as fonts, are hardcoded to the theme of your site and cannot be changed.
Q: I am having trouble logging into my new site shell, What do i do?
A: First step, reach out to our team at USYS@sportsengine.com. We will take a look at your site and help get you logged in!
Q: How do I know what date my site will launch?
A: Batches 1 & 2 at the moment can sign up for their launch date through the registration linked here: USYS Launch Registration
Q: I missed my batches Q&A session, How do I view those sessions?
A: You can find each batches training video through the “post-site shell delivery” tab on the Migration Resource page or through this link here: Post-Site Shell Delivery page
Q: Whats the best way to add Social Media Feeds to our site?
A: The best way to add social media to your site is to do one or both of the steps below:
First, to update the social media buttons on your header, click “customize” in the black admin bar at the top of your screen, then navigate to the “site identity” menu, then scroll down to add in your states relevant social media links.
Second, If you wish to add an Instagram feed to your site, you can! The recommended method is to add the block ‘Latest Instagram Posts’ (Available after launch). Adding this block to your page is the same process as adding any other block, therefore it can be added anywhere you wish!