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Frequently Asked Questions
The templates are only a starting point for your website. We chose a few commonly used elements to get you started. Once the initial set-up is complete, your account representative will walk you through the website and provide an overview for adding site content. Each site also includes tutorial materials which are a great place to begin learning about adding and removing content.
At the template level we are unable to customize the design and features of the websites during launch. Once your template site is up and running, you will be able to use the platform tools to customize your website to fit your needs.
If you are interested in commissioning a custom website design, please speak to your SportsEngine Account Manager.
We are unable to substitute custom fonts on the websites. Our designers have pre-selected a variety of fonts chosen for their legibility at multiple sizes and weights, and across many different platforms.
After you have submitted your theme choice and your site has launched, it cannot be changed unless there is a site rebuild purchased.
We only use a primary and secondary color to assist with branding globally across the site. Using a primary and secondary color helps maintain brand consistency without becoming overly complex or busy. There will be opportunities for the site admin to introduce additional colors when building out the content of the website.
Content migration is not included in a standard template package. If your website has many pages of content, additional migration support can be purchased. Ask your Account Manager about content migration options.
Details coming soon…
Images are accepted in .jpg, .jpeg, and .png formats. .heic and .gif files will not be accepted.
Video files are accepted in .mp4, .wmv, and .m4a file formats.
ALL files must be under 2GB.
Please note that when a large amount of files that are just barely under 2GB are used, the live site may experience lag when loading across all devices.